Welcome to Bowenhurst Kennels and Cattery!
Bowenhurst Kennels was established by Penny Wollen in 1988. All of our staff are fully
trained for canine and feline welfare.
We look after your animals to the highest standard and we ensure their health and
welfare needs are met.
All staff are fully first aid trained (both humans and animals). Please feel free to ring up
or email for updates on your animals.
We offer holiday boarding, emergency boarding(dependent upon space), long
term/short term boarding and daycare.
TIMES:
We are open from 10am-12pm and 4pm-6pm for drop off and collection, but staff are
here from 08:00. Between 08:00-10:00 is our busiest time due to us making sure all
your animals are having their breakfast (and medication if they’re on any) and for our
staff to ensure all animals are exercised and their kennels are cleaned.
We can do drop off and pick ups between 08:00-10:00 but this is by appointment only
and must be arranged with reception at the time of booking.
We charge per day and this is regardless of how early/late you pick up and drop off your
animals (and this includes the day of drop off and collection) There is a minimum charge
of 2 days.
We do not open for drop off or collections on public bank holidays, but staff are in as
normal.
PRICES:
Our prices are based on breed size. Our prices from April 2025 - March 2026 are as follows:
-
Cats:
- £20.00 per cat Dogs:
- Mini: £27.50
- Small: £29.50
- Medium: £32.50
- Large: £34.50
- Giant: £36.50
We charge per day, not per night, and our minimum charge is 2 days (even when it's an over-night), and the charges do not change no matter what time your animal is collected.
We offer a 10% discount on the total price of the stay if your dogs/cats are sharing. (dogs/cats are only to share if they are from the same household. They must live under the same roof to be able to share a kennel/pen, regardless of whether the owners are one family. They must book and pay for separate kennels, due to Government legislation, there are now rules regarding the sharing of kennels. Dogs from the same household are allowed to share a kennel (but they live in the same house), but dogs from different households, even in the same family, must be booked into separate kennels.
DOG WALKING:
We offer off-site walks with insured staff, which is an extra, and payable by cash only. the prices are:
- £10 1 dog 30 minute walk
- £15 2 dogs 30 minute walk
- £25 3 dogs 30 minute walk
VACCINATIONS:
All dogs and cats MUST be fully vaccinated when staying with us. This includes topping
up their yearly boosters.
We require dogs to have their kennel cough vaccination, however if they do not have
this, and if they get kennel cough and become unwell, they are not covered by our
kennel insurance.
MEDICATION:
Please ensure you bring all medication with you if your animal requires it. Please make
sure this is all clearly labeled with administration directions for example whether they
just have the medication in their food or whether it needs to be hidden in food, or to be
given directly. Let us know if your animal takes their medication easily or whether they
need a bit more coaxing. We charge £2 per injection.
For animals who are diabetic and require insulin injections, we charge £2 per injection,
this is to be paid at the start of their stay.
FOOD:
We provide most varieties of dry, wet and raw food. But if your animal requires a specific
diet or whether you want continuity for your animal, you're more than welcome to bring
your own food with you. However, bringing your own food does not affect the price.
CUSTOMER DETAILS:
We require full details about every one of our customers, we create customer files which
include all the necessary information, this is required in an emergency situation. Please
ensure we have the correct telephone numbers for you and email addresses.
Please let us know whether you are going out of the country, as we would then require
you to give us another emergency contact who is contactable whilst you're away. We
would need written consent from you in case we need to take your animal to the vets as
the vet will not treat your animal without this consent.
Please bring along your animal’s vaccination certificate with you, we will make a copy
and leave this attached to your booking form in your customer file. If you are a regular
customer you do not need to bring this every time as we will have a copy on your file.
We will also need to know your animal's microchip number, usually this can be found on
your vaccination card. If you do not have your card, please request a duplicate copy from your vets, you're
more than welcome to email us a copy and we can get this printed for the file.
Your pet's last flea and worming date are also required.
VETS & INSURANCE INFORMATION:
We need to know which vets your animal is registered with, in case we need to go there
in an emergency.
If your vet is further out, we might have to take your animal to one of our local vets, for
example; Caste Vets, Crookham Park Vets, St Kitts etc…
We need to know your insurance information in case we do take your animal to the vets
as they might ask for it.
PERSONAL BELONGINGS:
Please bring along any home comforts that might help your animal whilst they’re with
us.
We do provide all the bedding and towels etc…
Any belongings you bring please make sure they are clearly labeled as we would need
to do this ourselves if they haven’t been.
All bedding and toys brought in, if they get lost, misplaced or damaged this is at your
own risk.
Please let us know if your animal is a chewer so we can make sure their kennel is set
up correctly and please provide chew’s for them if possible.
We do high levels of washing on a daily basis and it is easy for items to be misplaced or
put in a different kennel if items look the same.
Please let us know if you would like your animals collar removed when they are in the
kennels.
Please make sure you walk your dog in from the car park into reception on a lead, we
will take the lead with the dog and leave it on their kennel door.
DROPPING OFF AND COLLECTING:
We only allow one set of customer’s animals in reception at one time. So please be
patient if there are other customers dropping off or picking up, you will need to be
patient.
If we are busy, you can come into reception to book your animals in and fill out all the
paperwork and make payment whilst your animals are waiting in the car.
BOOKING:
Please book your stay with us in advance as we do get booked up quickly. Our busiest times are:
- School half terms
- Summer Holidays
- Christmas and New Year
Bookings are taken over the telephone as we will need full information for the booking form. Please try to call between 10am-12pm and 4pm-6pm, if we do not answer please leave a voicemail and a member of staff will get back to you.
We do have a waiting list, so we will contact customers in the order they appear on the list if we do have any cancellations.
CANCELLATIONS:
If you need to cancel your booking, please do let us know as soon as possible so we
can offer the kennel/pen out to a customer on our waiting list.
DEPOSITS:
Deposits are required during our busy periods, these will be sent out in the post or via
email when they are required.
All deposits are non refundable, this includes cancellations after deposits are made.
Deposits can be made via; cheques, ringing the kennels and paying with your card over
the phone or popping in to see us to pay with your card or by cash. WE DO NOT
ACCEPT BANK TRANSFERS.
TERMS AND CONDITIONS:
We charge double for Christmas Day, Boxing Day and New Years Day. However there
is a discount provided if you are booked for all 3 of these dates.
If you are a new customer we require full payment on arrival.
The daily price is inclusive of; heating, food, insurance and includes
VAT.
The premises are under constant CCTV surveillance 24 hours a day.